Shipping policy
I'll update the company name from "Rane Works LLC" to "Rande Works LLC" in the shipping policy:
RANDE WORKS LLC Shipping Policy
Processing Time
- Each RANDE WORKS LLC military plaque is handcrafted with precision and care.
- Standard orders typically require 3-4 weeks for production before shipping.
- Custom or complex designs may require additional production time, which will be communicated at the time of order.
- Rush orders may be available for an additional fee, subject to current production capacity.
Shipping Methods
- RANDE WORKS LLC ships via USPS Priority Mail and UPS for domestic orders.
- International shipping is available to select countries via USPS International or DHL Express.
- Tracking information will be provided via email once your order ships.
Shipping Timeframes
- Domestic orders (United States): 2-5 business days after shipping
- Military APO/FPO addresses: 7-14 business days after shipping
- International orders: 10-21 business days after shipping (varies by destination)
Shipping Costs
- Shipping costs are calculated based on package weight, dimensions, and destination.
- Exact shipping costs will be displayed during checkout before payment is processed.
- Free shipping may be offered on qualifying orders over a specified amount.
Order Tracking
- All shipments include tracking information sent to your email address.
- You may contact us with your order number if you need tracking information resent.
Delivery Issues
- RANDE WORKS LLC is not responsible for shipping delays caused by weather, customs, or carrier issues.
- If a package is returned to us due to an incorrect address provided by the customer, additional shipping fees will apply for reshipment.
- Items damaged during shipping must be reported within 48 hours of delivery, with photos of the damaged item and packaging.
International Orders
- International customers are responsible for all customs fees, duties, taxes, and import charges.
- RANDE WORKS LLC is not responsible for delays due to customs processing.
- Please check your country's import regulations before placing an order.
Military Addresses
- We proudly ship to APO/FPO addresses.
- Please note that delivery to military addresses may take longer than standard domestic shipping.
Address Changes
- Address changes can only be accommodated if requested before the order ships.
- Please contact us immediately if you need to update your shipping address.
Contact Information
For questions about shipping or to check an order status, please contact us at randeworksllc@gmail.com.