RANDE WORKS LLC Return Policy

Thank you for your purchase from RANDE WORKS LLC. We take pride in our handmade military plaques and strive for customer satisfaction with every order. Please review our return policy below:

Defective Products

If you receive a defective product in materials or craftsmanship, please contact us within 48 hours of receipt. Contact must be initiated within this timeframe for us to address the issue. Please include photos of the defect and your order information when reporting a problem.

Customer Information Errors

Due to the custom nature of our products, we cannot offer refunds if incorrect information was provided by the customer. This includes, but is not limited to, incorrect names, dates, unit designations, or other personalized details. Please carefully review all information before submitting your order.

Contact Process

To report a defective item, please email randeworksllc@gmail.com with your order number and a detailed description of the issue. Our team will respond within 2 business days to resolve the matter.

Resolution Options

For verified defective products, we may offer:

• Product replacement
• Repair of the existing product
• Store credit
• Partial or full refund (at our discretion)

We appreciate your business and are committed to ensuring your satisfaction with your custom order.